—— Forwarded Message
From: “Rockey, Kevin”
Date: Wed, 18 Jun 2008 11:36:16 -0400
Conversation: St Martins Lane
Subject: St Martins Lane
Dear Mr Hodgson
Further to your recent stay at St Martins Lane, thank you very much for taking the time to complete our website survey which has been forwarded to me.
Guest feedback is most important to us and your review will assist us going forward to ensure we are meeting our guests’ preferences and exceeding expectations. Your overall positive responses and kind comments are very much appreciated and I am obviously delighted that you enjoyed the hotel.
Your specific comments on Sonia and Emily in particular will be noted on their files and shared with their managers, and I am very pleased that they demonstrated our core values and ethos so well.
Mr Hodgson, congratulations on becoming an uncle to Blake Thomas Batty, our congratulations also to your sister, and I hope you all have an opportunity to stay with us at some point! When you have made a future reservation, please let me know the booking reference number so that I may personally oversee your stay, including complimentary upgrade and complimentary bottle of champagne.
I look forward to welcoming you back to St Martins Lane.